Job Opportunity at Bank of Baroda, Gift City, Gandhinagar

Gift City Gandhinagar Job: Gift City Gandhinagar best job in the Bank of Baroda, All details are given to you in this article.

Agent job in Bank Of Baroda

Job Opportunity at Bank of Baroda, Gift City, Gandhinagar


Contact Center – Contact Center Agent (UK Process)

Job Description:

Bank of Baroda is seeking a Call Center Agent to act as the bridge between the company and its current/potential customers. The successful candidate will take ownership of resolving customer issues, handling complaints, and addressing inquiries while prioritizing customer satisfaction in every decision and interaction.

Roles and Responsibilities:

Contact Center Agent– Manage inbound or outbound calls promptly
– Follow various communication scripts for different topics
– Identify customer needs, answer questions, and solve problems
– Build sustainable relationships through effective customer engagement
– Own and drive daily updates to ensure continuous knowledge improvement
– Ensure adherence to quality norms, internal policies, procedures, and compliance regulations
– Willingness to work in a 24*7 shift environment

Job-Specific Skills:

Applicants should possess the following attributes:

Work Experience:

  • Freshers & 6 months of experience working in the Banking domain are preferred.

Technical Skills:

  • Proficiency in English and Hindi language (mandatory to cater to international clients).
  • Understanding of Industry Contact Centre Technology.

Behavioral Skills:

  • Excellent verbal and written communication skills.
  • Eye for detail with the ability to identify potential failure modes.
  • Analytical and problem-solving ability.
  • Good interpersonal skills.

Educational Qualification:

Graduation from a recognized educational institution in India/Overseas.


Compensation will not be a limiting factor for the right candidate(s) and will be discussed on a case-by-case basis.

Location of Posting:

GIFT City, Gandhinagar.

How To Apply

Visit the Bank Of Baroda’s Official website.

Official Notification: Click Here

Direct Apply: Click Here

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